Privacy Policy

At Lanstar USA Corp, we are committed to protecting your privacy and ensuring a secure experience. This Privacy Policy describes how we collect, use, and share your personal information when you visit or interact with our website or utilize our water damage restoration, mold remediation, and sewage cleanup services.

1. Information We Collect

We collect information directly from you when you submit a web form, request service, or contact us. This may include:

• Contact Information: Full name, email address, phone number, and physical property address.
• Service Details: Information regarding the damage type (water, mold, sewage), status, and structural information about the property.
• Communication Records: Details of your inquiries, correspondence, or phone calls with our dispatchers and certified technicians.

2. How We Use Your Information

We use the collected information for purposes necessary to run our service operations, including:

• Responding immediately to your emergency service and restoration requests.
• Scheduling local, certified restoration technicians to assess and mitigate damage on-site.
• Communicating with you regarding your appointment, service status, and estimates.
• Assisting with insurance billing and claims documentation directly with your insurance provider.
• Improving our restoration services and client support experience.

3. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We share your information only under the following situations:

• Service Providers & Staff: With our dispatchers, field technicians, and subcontractors who need the details to perform your restoration services.
• Insurance Companies: With your insurance carrier or claims adjuster (at your request and authorization) to facilitate direct billing and coverage validation.
• Legal Requirements: If required by law, regulation, or legal subpoena, or to protect the safety, property, and rights of Lanstar USA Corp, our clients, or the public.

4. Data Security and Retention

We implement industry-standard security safeguards to protect your personal information against unauthorized access, loss, alteration, or disclosure. We retain personal data only for as long as necessary to complete restoration services, resolve billing/insurance claims, and fulfill legal or administrative compliance requirements.

5. Your Rights and Choices

You have the right to review, update, or request the deletion of your personal information collected by us. You may also opt-out of receiving follow-up or promotional communication from Lanstar USA Corp at any time by replying "STOP" to text messages, using the unsubscribe links in emails, or contacting our support team directly.

6. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out to us: